return policy return policy.

Our return policy lasts for 15 days. If 16 or more days have passed since purchase, unfortunately we cannot offer you an exchange or refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any change or refund will be processed once the item has been inspected at our facilities. Shipping costs will be borne by the buyer.

Various types of products are exempt from returns, such as food products of any kind, products intended for disinfection or purification of water, and those in which hygiene must be guaranteed (eg, bottles for personal use to make water drinkable).

To complete your return, we need an invoice or proof of purchase. Never return your purchase to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we received your returned item and whether or not the refund is approved. If approved, your refund will be processed and credited to your credit card or original method of payment as soon as possible.

Late or missing refunds (if applicable).
If you still haven't received a refund, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Then contact your bank. Processing time is often required before a refund is posted.
If you have already done all of the above and still have not received your refund, you can contact us by writing to .

Sale items (if applicable).
Only regular priced items can be refunded. Unfortunately, sale items cannot be refunded.

Changes (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at and send your article to: Paseo Marítimo 94-97, Local, 08800, Vilanova i la Geltrú, Barcelona, ​​Spain.

To return your product, you must send it by mail to: Paseo Marítimo 94-97, Local, 08800, Vilanova i la Geltrú, Barcelona, ​​Spain.

Shipping costs to return your item are at your own expense, and are non-refundable. This way, if you receive a refund, the return shipping costs will be deducted from your refund.

Depending on your location, the time it takes to receive your product exchange may vary.

If you are shipping an item over €75, it is recommended that you use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive the return of your item.